Shipping policy

Shipping Policy

Last Updated: August 2026

At The Vacation Agent, we work to get your order to you as quickly and reliably as possible. Because some products are fulfilled directly by us and others are produced and shipped by third-party fulfillment partners, shipping times and locations may vary by item.

Order Processing

Orders are typically processed within 2–5 business days, unless otherwise stated on the product page.

Personalized products, including VA Rewards Explorer Passports, may require additional processing time because each passport is prepared individually and assigned a unique Explorer Number.

Orders are not processed or shipped on weekends or major holidays.

Shipping Times

Estimated shipping times vary depending on the product, fulfillment location, destination, and shipping method selected at checkout.

Shipping estimates shown at checkout are estimates only and are not guaranteed. Carrier delays, weather, customs processing, high-volume periods, and other circumstances outside our control may affect delivery times.

Multiple Shipments

Your order may arrive in more than one package.

Some products are fulfilled directly by The Vacation Agent, while others may be produced and shipped by fulfillment partners such as Printful or other approved vendors.

As a result, items from the same order may:

Ship from different locations
Have different tracking numbers
Arrive on different days

You will receive tracking information for each portion of your order as it ships.

Shipping Rates

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Shipping costs may vary depending on the products ordered, destination, fulfillment provider, package size, and selected delivery method.

Digital Products

Digital downloads do not require shipping.

Once your digital purchase is complete, you will receive access as directed in the delivery instructions provided at checkout or by email.

Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after a shipping label has been created.

Incorrect Shipping Addresses

Please review your shipping address carefully before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is delayed or appears to be missing, please contact us, and we will help determine the appropriate next steps.

If a carrier marks a package as delivered but you cannot locate it, please first check with household members, neighbors, your building or property manager, and the shipping carrier.

We are not responsible for carrier delays or packages lost or stolen after confirmed delivery, but we will do our best to help you resolve the issue.

Damaged Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging.

We will review the issue and work with you to make it right.

International Shipping

If international shipping is available for your destination, customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges unless otherwise stated.

Customs processing may also cause additional delivery delays.

Returns

Shipping-related returns are subject to our Return & Refund Policy.

Because products may be fulfilled from different locations, please do not mail a return to the address shown on your original package unless instructed to do so.