Refund policy
At The Vacation Agent, we want you to be happy with your purchase. If something isn’t right, please reach out—we’re a small family business, and we’ll always do our best to make it right.
Returns
We offer a 30-day return policy, meaning you have 30 days from receipt to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging (when applicable)
- Accompanied by your receipt or proof of purchase
To start a return, please contact us at vacationagentyt@gmail.com.
If your return is approved, we’ll provide instructions on how and where to send your item. Please do not send items back without contacting us first, as they may not be accepted.
Personalized & Non-Returnable Items
Some products are made specifically for you and cannot be resold.
These include:
- VA Rewards Explorer Passports once they have been personalized with a unique Explorer Number
- Any other personalized or custom-made products
- Digital downloads
- Gift cards (if offered)
- Sale or clearance items (unless required by law)
Because personalized Explorer Passports become part of your Explorer’s unique travel journey, they cannot be returned or exchanged once personalization is complete.
If you have any questions before placing your order, we’re always happy to help.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right. Including photos of the item and packaging will help us resolve the issue more quickly.
Exchanges
If you’d like a different item, the quickest option is to return your original item (if eligible). Once your return has been accepted, you can place a new order for the replacement item.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase, as required by applicable law.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at vacationagentyt@gmail.com.